Local News for Thursday 7th April 2016
CalMac changes travel alerts
Ferry operator CalMac is changing the way it alerts customers to disrupted services following feedback from passengers. An additional ‘yellow’ service status is being added to the existing green, amber and red to give passengers clearer information about potential disruption. "We asked the public what we could do to make their journey easier in the face of weather disruption and the overwhelming response was that they wanted more information," said CalMac's director of operations, Drew Collier. “The existing amber alert covered too broad a range of situations and caused confusion”. The yellow alert will tell customers to check for updates before travelling, as there is a possibility of disruption. Amber alerts will now inform customers that one or more sailings are disrupted. The red alert will continue to be used to indicate when all sailings on a route are cancelled for the remainder of the day. The new alert system will go live from Monday April 11th.